Categories: "Supporting IT"

What is Open Source

The TeleInterActive Press™ is pleased to present our first podcast: Open Source Conversations. The conversation was recorded on 2005 June 09 at the Uptown Café in San Carlos, so there's quite a bit of background noise, for which we apologize. We've split this first Open Source Conversations podcast into two mp3 files to reflect the two main topics discussed.

The first is approximately 35 minutes long and concentrates on "What is Open Source". Clarise Z. Doval Santos and Joseph A. di Paolantonio of the TeleInterActive Press, a service mark of InterActive Systems & Consulting, Inc. discuss open source with Bernard Golden, CEO of Navica and author of Succeeding with Open Source. "What is Open Source" talks about licensing, platforms, and uses of Open Source software

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"What is Open Source"

WMI

As part of the WWW2005 Conference, the World Wide Web Consortium (W3C) has announced a broad initiative for bringing a better web experience to handheld users. Called the Mobile Web Initiative (MWI),

... recognizes the mobile device as a first class participant of the Web,"
-- Tim Berners-Lee, W3C Director

The MWI appears to be focused mostly on mobile phone users, and is an attempt to bring together the various elements of accessing data from a mobile device from content providers to wireless carriers, including software, hardware and infrastructure vendors. Two areas will initially be addressed: best practices and mobile device descriptions.

This could have a very positive impact on anyone leading the TeleInterActive Lifestyle™ and it will be interesting to see how this initiative develops over the next few years.

Open Source BI

We [Clarise and I] met with Bernard Golden, The CEO of Navica, again. One of the topics of conversation brought together our work in Business Intelligence and Open Source. Bernard's background includes Informix and our's includes Oracle :) [No rivalry though] All three of us have worked on large system integration projects requiring strict data modeling and centered around the RDBMS, ETL, EAI, OLTP and OLAP tools selected to best meet the business needs. Clarise and I have worked with Jetstream [ETL & EAI], Mondrian with JPivot [OLAP].

One of the most important aspects of a BI project is the implementing the business process and best practices for the users. Determining what that really means is key to the success of such projects. Do the current business processes implement best practices for that industry, giving the organization a competitive edge, but needing better implementation from IT? Are the best practices implemented in a COTS BI suite better than the organization's current business processes? This is at the heart of most "build versus buy" decisions.

And this is one advantage that open source packages may have over buying a proprietary solution that implements the vendor's version of BI best practices for a given industry or vertical. Open Source can be more cost effectively customized to implement those processes and practices that your organization views as giving a competitive advantage.

By the way, Bernard gave us a copy of his book, Succeeding with Open SourceBook Cover Image for Succedding with Open Source.

Better Customer Support

I've made other posts about the downward spiral in Customer Support, whether through outsourcing, downsizing or other cost cutting measures.

Here, I would like to talk about responsive Customer Support. We use ServerBeach to host our machines. They are an "unmanaged" hosting facility. That is, they take care of the network and hardware, we take care of the software, system administration and database administration tasks. Much as in any IT shop, separating data center operations from SA, DBA, Application Engineering & SME work. There is a grey area though, with the OS. We subscribe to RedHat Linux ES3 through ServerBeach. Some things they handle, some things we handle, and it often isn't clear which is which.

We recently needed another module added to the kernel. Through some miscommunication, it wasn't apparent if this module was simply an update (SB would do) or required a custom kernel build (SB would do for cash or we could do it). This wasn't an emergency nor did it bring down the server. It will allow us to add services to our planned TeleInterActive Networks service.

The back and forth trough the ticketing system got to Chris. Chris has handled our tickets in the past as well. Whenever the ticket gets to Chris, he sticks with it, and the issue gets resolved to our satisfaction.

We want to publicly thank Chris for his good work on our behalf.

IT Business Process Improvement Projects

To stay competitive in today's market, companies continuously improve their processes. In improving processes, it is important to understand, to streamline and measure the requirements, and to minimize losing money or value through inefficient, obsolete or inappropriate activities. For an information technology implementation project, the objective is to understand the processes that are being automated, and ensuring that the appropriate technology and resources are selected, configured and implemented to support them.

A business process improvement project is iterative. In our business process improvement projects, we follow our methodology of documenting current processes, documenting a future process, identifying and measuring the gaps and identifying improvement opportunities based on what was gathered. The future process is implemented, measured and improved.

Some of the key success factors for a Business Process Improvement IT project include:

  • Strong and Consistent Executive Sponsorship
  • Strategic Alignment with Company Objectives
  • Defined, Measurable and Compelling Business Case
  • Strong Business User Involvement
  • Proven Business Process Improvement Methodology
  • Strong project team with collaborative partnership with IT and business users
  • Effective Change Management process
  • Communication Plan and Education
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The TeleInterActive Lifestyle is about the business processes, life choices, management challenges and technical issues facing organizations and individuals as individuals and organizations adopt the Internet of Things, Mixed Reality, wireless networks of all levels, mobile devices, long-distance collaboration, social networks, digital transformation, and adjust to growing urbanization.

Sensor Analytics Ecosystems for the Internet of Things (SAEIoT) brings value from emerging technologies through data management and analytics, advances in data science, as the IoT matures through the 5Cs: Connection, Communication, Contextualization, Collaboration and Cognition. The socialization of machines will allow for Privacy, Transparency, Security and Convenience to be flexibly provided with two-way accountability to build Trust among Humans and Machines.

AsDataArchon, we have evolved our consulting data scientist work from learning how to incorporate sensor analytics into data warehouses, business intelligence and analytics to focusing on IoT data management and forming sensor analytics ecosystems.

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Our current thinking on sensor analytics ecosystems (SAE) bringing together critical solution spaces best addressed by Internet of Things (IoT) and advances in Data Management and Analytics (DMA) is here.

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