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Sob Stories for Friday 20070105

01/06/07 | by JAdP | Categories: Personal

The head of one of the steel dowels that is grabbed by the cam in the twist-lock fastener system used by the bookboxes that I'm building into the stairwell railing system broke off when I was screwing it into the nylon insert. [If you read this blog, you know this project led to my downfall.] The bookbox company wanted me to send back the whole bookbox and wait for a replacement. So, I was out looking for a replacement dowel. I finally , at my fourth stop, found one that's the right length and thread, but the diameter of the cut in the dowel that fits into the slot of the cam was thicker than my original. I had discovered this after getting back home. So I went back to the OSH to get a cam. They're sold in little plastic bags, so you can't really see them. When I got this one home, I saw that while it had a larger slot than my original, it wasn't large enough. So, I went back to OSH. They were very unhelpful. Basically, the clerk who was "helping" me said "some guy" restocks the bins, and what they have is what they have. They weren't willing to contact the manufacturer to get the right cam. I had already found the manufacturers web site, but it was geared towards selling their stock and display system to retailers, without any information on individual items. Bad customer service, and really stupid that they sell a dowel without the matching cam-lock.

Then my Wells Fargo ATM ate my card. It completed the deposit, and then said remove card - but my card never appeared so that I could take it. I tried using a business card to see if it was just not clearing the edge of the slot, but couldn't feel it. It kept beeping "remove card" and I kept saying "show my frelling card and I'll remove it". Then it went to "Thank you" and then "Insert Card". I called WFB's 800 number, but all they could do was suggest that I go back to the branch when it's open, and see if they have my card. If not, I'll have to report it lost/stolen and WFB will send a replacement to me. They have no technician on-call to repair it, or retrieve my card, and they have no way to contact the branch manager so someone can at least deactivate that ATM. I wonder how many cards will stack up?

Update: My ATM card wasn't in the Wells-Fargo ATM. So much for their customer support's assurance that my card couldn't be removed from the machine by anyone else. There was no activity on our account other than what I or my partner had done, and now the card is canceled. All that's left is waiting to see if there is any other fallout from this.

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I'm Joseph A. di Paolantonio and this blog has two main foci: my interest in food, and my interest in the future. This provides a look into my personal life, and is separate from my consulting work…though there will be overlap. I am an independent researcher, working as a strategic consultant and I'm an executive with over 20 years of commercial experience with a technical interest in the intersection of Internet of Things, with advanced data management and analysis methods. I view data science as a team activity, and I feel that the IoT must be viewed as a system. I am leveraging my past activities to understand the adoption and impact of the IoT; first, as a system engineer in aerospace, where I developed Bayesian risk assessment methods for systems within the Space Transportation System (including the Space Shuttle), Extreme Ultraviolet Explorer, Gravity Probe B, and many more, and second, as a enterprise data warehousing, business intelligence and analytics professional. Between my aerospace and IT careers, I indulged my hobby of cooking by starting a food company, Montara Magic, centered around my chocolate sauces. My education combined chemistry, mathematics and philosophy. I performed research into molten salt fuel cells in graduate school, and in photovoltaic materials for a short time in industry. The lure of bringing the human race into space was strong, and when I was offered the chance to combine my chemistry and mathematics skills to develop new risk assessment and system engineering methods for space launch and propulsion systems – I couldn't resist. I perform independent research and strategic consulting to bring value from the Internet of Things, Sensor Analytics Ecosystems and data science teams.I am a caregiver, a lover of science fiction and speculative fantasy, and my passion to learn has led me to a pilot's license, an assistant instructor in SCUBA, nordic and alpine skiing, sea kayaking, and reading everything I can, in as many topics as I can.

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