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Apple Needs SCM

09/14/06 | by JAdP | Categories: Computers and Internet

Rather than the ship notice on the new MacBookPro17 that I had expected yesterday, I received a notice from Apple that they would not be shipping the MacBookPro17 that I had ordered in early September until September 25th at the earliest. Here are the specs of what I had ordered.

  1. Processor 0656275 2.16GHz Intel Core Duo
  2. Memory 0656271 2GB 667 DDR2 SDRAM 2x1GB
  3. Hard Drive 0656268 100GB Serial ATA Drive at 7200rpm
  4. Display 0656505 Widescreen Display
  5. Optical Drive 0656266 SD 8x(DVDR DL/DVD/RW/CDRW)
  6. Modem 0656201 No Modem
  7. Apple Software Solutions 0656200 No Optional Software
  8. Keyboard/Mac OS Language 0656273 BkLit Keyboard/Mac OS
  9. Country Kit/AEX 0656272 Airport Extreme Card andBT

The kicker is number 3, the lower capacity but faster speed hard drive. Adding this to the configuration, changed the estimated shipping from 24 hours to 5-7 days. I could live with that. I might even have accepted a three week delay if Apple had enough insight into their supply chain to tell me at the time of ordering. Here's what the status email said:

Due to an unexpected delay, we were unable to ship your product(s) by
the date originally quoted to you. We now anticipate shipping the
following item(s) as follows:

Z0CP, MBPRO 17/2.16 CTO
will now ship by Sep 25, 2006
and deliver by Sep 28, 2006

We regret any inconvenience this delay may cause.end quotation

Well, the inconvenience was that I phoned the Apple store and cancelled the order. I don't trust that they'll deliver in another two weeks.

I will say that Apple's reputation for giving great phone is well deserved. I wasn't allowed to cancel over the web, as this was a "custom" order. [Hmm, I didn't ask to have it co-branded with our corporate logo, I just selected a configuration option; but, whatever.] So I called, and a minute after selecting the correct option I was connected to Jerod, who sympathized with my opinion that the delay wasn't acceptable, and had the order cancelled within a few minutes, and apologized for the length of time it took. I wish AT&T, DirecTV, and others would contract with Apple to teach them how to provide support to their customers.

We are available for strategic consulting in developing a predictive intelligence roadmap for their SCM system.

The four IVR selections at Apple were informative: iPod questions, iTunes & Quicktime questions, technical support and all other. I would imagine that Apple will cease to be a computer company once they have learned all they can about the convergence of computing, communications and entertainment. They're well on their way.

An Apple with Parallels makes sense to me. I prefer MaxOSX to MS Windows or any Linux Desktop I've seen, or even OpenSolaris. but I have some need to work and understand all of them.

I imagine that I'll soon be visiting an Apple store and buying a "standard configuration". /sigh

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I'm Joseph A. di Paolantonio and this blog has two main foci: my interest in food, and my interest in the future. This provides a look into my personal life, and is separate from my consulting work…though there will be overlap. I am an independent researcher, working as a strategic consultant and I'm an executive with over 20 years of commercial experience with a technical interest in the intersection of Internet of Things, with advanced data management and analysis methods. I view data science as a team activity, and I feel that the IoT must be viewed as a system. I am leveraging my past activities to understand the adoption and impact of the IoT; first, as a system engineer in aerospace, where I developed Bayesian risk assessment methods for systems within the Space Transportation System (including the Space Shuttle), Extreme Ultraviolet Explorer, Gravity Probe B, and many more, and second, as a enterprise data warehousing, business intelligence and analytics professional. Between my aerospace and IT careers, I indulged my hobby of cooking by starting a food company, Montara Magic, centered around my chocolate sauces. My education combined chemistry, mathematics and philosophy. I performed research into molten salt fuel cells in graduate school, and in photovoltaic materials for a short time in industry. The lure of bringing the human race into space was strong, and when I was offered the chance to combine my chemistry and mathematics skills to develop new risk assessment and system engineering methods for space launch and propulsion systems – I couldn't resist. I perform independent research and strategic consulting to bring value from the Internet of Things, Sensor Analytics Ecosystems and data science teams.I am a caregiver, a lover of science fiction and speculative fantasy, and my passion to learn has led me to a pilot's license, an assistant instructor in SCUBA, nordic and alpine skiing, sea kayaking, and reading everything I can, in as many topics as I can.

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