Innovation at CHRISTUS with Informatica

CHRISTUS Health is a Catholic healthcare organization that started with a call to the Mother Superior of the Monastery of the Order of the Incarnate Word and Blessed Sacrament in Lyons, France in 1866. Three sisters responded, beginning their mission to care for the people of Texas in the United States of America. Since then, CHRISTUS Health has been working in accordance with their ideals and values, bringing quality healthcare to the people of the United States, Mexico and Chile. Fifteen years ago, a journey began to bring together financial and clinical data measuring patient outcomes, as well as operational efficiency. In 2013 a Business Intelligence Division was established to take analytics to another level. And this year, at Informatica World 2016 #INFA16, CHRISTUS Health was awarded an Informatica Innovation Award.

CHRISTUS Health – Everything CHRISTUS Health does is about taking better care of patients. While it was imperative that they control growing volumes of data, they knew that if they did it right, there was an unprecedented opportunity to use data to increase effectiveness and quality of services delivered. With end-to-end data management providing accurate, consistent views of data across the enterprise, the health system is confident they will improve the patient experience, enable clinical insight discovery and identify operational efficiencies. CHRISTUS Health implemented Informatica as a scalable enterprise data management architecture across its hundreds of healthcare facilities powering a voracious demand for business and clinical analytics for value-based care delivery. Immediate outcomes include an annual $1M in savings across lines of business and a 30 percent reduction in data stewardship efforts coupled with increased contract management across the Group Purchasing Organization.

In its sixteenth year, the Informatica Innovation Awards acknowledges organizations that creatively change their processes through data using Informatica products.

Exceptional Informatica Customers Receive 2016 Innovation Awards for Excellence around Business Transformation
Annual Awards Program Honors Visionary Organizations that Unlock Data to Power Business
Eleven organizations will be recognized as Innovation Awards winners and finalists at a luncheon on Monday, May 23rd. We’ll be announcing those organizations in this press release. Now in its 16th year, the annual Informatica Innovation Awards program honors organizations that demonstrate vision, creativity and leadership in the use of Informatica solutions to transform business through data.

Through the efforts of Peggy O'Neill, Analyst Relations at Informatica Corporation, Clarise and I were able to speak with Mavis Girlinghouse, a 34 year veteran of CHRISTUS Health, currently their System Director of Business Intelligence. We had a good time discussing the challenges specific to the healthcare industry, such as dealing with HL7 data andpushing that data to vendors in a useable fashion, the challenges of the recent change to IDC10 – which went rather smoothly at CHRISTUS Health – and the coming improvements to patient care and population health management through IoT data and sensor analytics.

The primary business case driving the work being honored this week, was managing the supply chain across the organization, with a focus on contract management. Remember, CHRISTUS Health spans six states in the USA, and six more in Mexico and Chile. This isn't a case study, and we didn't have time to go into competitive vendor selection nor return on investment. However, one immediate return was identifying contracts with terms that were impossible to meet, resulting in recurring late payment fees. Renegotiating these contracts resulted in significant cost savings. Technically, CHRISTUS Health went from four MDM systems to one; they went from using numerous spreadsheets requiring weeks of manual labor, to single-click answers. They aren't stopping at managing suppliers and supplies with MDM. Next on the list is the Pharmacy system, to be followed by including the implant tracking system. There are other challenges with which Informatica products help, such as dealing with the three electronic medical record (EMR) systems in use throughout CHRISTUS Health. Mavis is also planning for the deluge of data that will be associated with the change from episodic healthcare to population health management, where dynamic data mapping will ease the ETL (extract, transform, load) issues. CHRISTUS Health is also constantly planning for the ever changing security landscape. Population health management and improving patient-physician interaction and care management, will require bringing together EMR, pharmacy, third-party provider, IoT, social, and other external data sources to help CHRISTUS Health patients make better, informed lifestyle and prevention choices. Informatica brings the tools that allow new data coming in to be properly mirrored with like data, thus brining proper context to care decisions.

You can also hear Mavis on The Cube, and hear some great advice and experiences on how to get started with big data, and how data truly can save lives.

Informatica Partners with Tableau at INFA16

Informatica Teams with Tableau to Bridge the Business and IT Divide
Partnership Helps Customers Answer the World’s Toughest Questions with Trusted Data
Informatica has expanded its partnership with Tableau Software (NYSE: DATA), a global leader in rapid-fire, easy-to-use business analytics software. Together, the two organizations are delivering insights and understanding for business users at the speed they require, while ensuring IT controls are in place. Uniting Tableau’s self-service analytics with Informatica’s clean, trusted data and rich metadata enables business users to make even faster and smarter decisions with the support and blessings of IT. Together, the companies are providing the industry’s first end-to-end architecture and framework for agile business intelligence.

Today at Informatica World, Informatica and Tableau announced a continuation and expansion of their partnership. For Information Technology organizations, this means that they can focus on enabling the new generation of business analysts and data scientists. IT must evolve their data management architecture to provide appropriate and immediate access to legacy, internal, third-party, social and IoT data.

Appropriate Access

The application of privacy, transparency, security and convenience to data management has become one of the main challenges to all types and sizes of organizations today. Unintended exposure of data, whether through criminal or terrorist action, or through carelessness, has been a major source of embarrassment, bad press, and legal action in recent years. Privacy means different things to different people. Cultural differences affect this perception of privacy, and regional regulatory differences reflect these different perceptions. Security has shades of meaning as well; all revolving around protection. Technology has tried to provide physical and cyber security through different means: roles, authorization, access, firewalls, locks, malware lists, heuristics, encryption, private and public keys, and virtual private networks. All meant to keep the wrong people out. Two more things have become apparent as the Internet has developed: people expect transparency in how corporations, governments and other organizations deal with the data that they generate, and people are willing to exchange a certain amount of security and privacy in exchange for convenience. Regardless of these risks, IT must move from being a gatekeeper of data, must move away from unthinking lockdown of data, to controlling the flow of data.

Immediate Access

Informatica Powers the New Era of Self-Service Analytics
Informatica Delivers the Data to Harness Disruptive Trends and Turns Them into Business Advantage
Power users of data are quickly becoming the norm as data analysis and the entire BI market is being disrupted as businesses are putting data in the hands of all employees and accelerating adoption through self-service data visualization and business discovery solutions. As the center of gravity for analytics shifts from IT to lines of business, enterprises face a tough new challenge: how to ensure that every user is empowered with the right data. Informatica has the answer with our solutions for cloud analytics.

In addition to the announcement with Tableau, Informatica announced its own evolving products and services for self-service data management.

The move of project and program management towards adopting the Agile Manifesto has shown that responsiveness to customer needs, whether that customer is internal, external or the citizenry, is paramount. We might talk about latency, or data temperature, or query times, but what really matters is that the analyst, the organization, has the required data and necessary tools to inform their gut as to the best decision. This means exposing both the data and the algorithms, assuring data stewardship, governance and quality, and providing the tools for self-service data preparation, business intelligence, reporting, analytics and visualization. It means productionalizing the work of data science teams so that those needing to make decisions, within and outside the organization, can use the inferences, predictions and insights to improve the performance of their decisions. Key to this are using the products of data science, machine learning and predictives, to understand, manage and expose metadata, to anticipate and protect against risks, attack surfaces and threat vectors, and expand context to all sources and all uses of data. Two-way traceability will be vital to this new IT architecture.

Importance to Sensor Analytics Ecosystems

Sensor Analytics Ecosystems (SAE) will be required to overcome the data silos, market verticals and myriad of conflicting standards that are being created under the banner of the Internet of Things. Many technologies and processes will be required to bring this about. Self-service data preparation, self-service BI, productionalizing data science, the Intelligent Data Platform: the combination of human and machine intelligence will be among the most important. One only need look at the public Tableau Cloud, and to open data and open gov sites, to see the potential of data storytelling. Extrapolate this through some of the experiments in sensor journalism. All of this are small steps towards the improvements in data management and analytics coupled with the Internet of Things, that will bring about SAE to address the world's critical challenges.

Data Powers Business at Informatica World 2016 INFA16

Clarise and I will be attending Informatica World 2016 at the Moscone Center in San Francisco. This year's theme is "Data Powers Business". There are a host of keynotes, sessions, solutions expo, and roundtables. Four summits give clues to the trends and announcements that we can expect.

  • Cloud Innovation Summit
  • MDM 360 Summit
  • Big Data Ready Summit
  • Data Disruption Summit

Over the past several years, Informatica has been delivering on the promise made with the introduction of the Intelligent Data Platform (IDP). We have had a bit of a peek into how Informatica will continue this evolution in each of these four areas with specific product announcements at Informatica World 2016. Cloud innovation has been happening throughout the past year at Informatica. Of particular note to us, was the support of Salesforce IoT Cloud initiatives at Dreamforce 2015. Informatica Cloud and Data-as-a-Service will provide even more solutions to Informatica customers going forward. Informatica Master Data Management (MDM) solutions will provide specific solutions to give 360º views and improved data governance and quality. Big Data 10.1 was announced at this spring's Strata conference in Santa Clara; more details will be announced at INFA16. Data or digital disruption has been receiving major attention this year. Informatica will be showcasing how improvements to their architecture and IDP, their business transformation services using BOST (business, operations, systems, technology framework), and intelligent use of metadata will help their customers leverage data disruption from third-party, social, IoT and other sources. Security will also be a topic running throughout all of these areas with Informatica's latest, Secure@Source adding to their strong security portfolio. It will also be interesting to see Informatica's building upon Vibe and other products for real-time and streaming data management.

There are two roundtable series that will attract those interested in IoT:

  • IoT: What it means for the Telecommunication, Technology, Automotive and Energy industries
  • Ready for the Internet of Things with MDM and Big Data Relationship Management

We plan to live tweet the event [@JAdP and @CZDS] using #INFA16, as well as additional blog posts. If you plan to attend Informatica World 2016, and would like to meet with us to discuss using Informatica for IoT data management, and preparation for sensor analytics, please DM us on Twitter, or follow the contact link in the footer or author links.

Thunder Rolls through the IoT Cloud

The Internet of Things will never reach its full potential without sensor analytics ecosystems [SAE]. Today, Salesforce announces the IoT Cloud, powered by Thunder, "a massively scalable, real-time event processing engine, IoT Cloud connects billions of events with Salesforce" and, thus, takes the first step to becoming a backbone for SAE.

“Salesforce is turning the Internet of Things into the Internet of Customers,” said Marc Benioff, chairman and chief executive officer, Salesforce.“The IoT Cloud will allow businesses to create real-time 1:1, proactive actions for sales, service, marketing or any other business process, delivering a new kind of customer success.”

With these words, the Internet of Connected Products from Dreamforce 2014 merges with the Internet of Customers from Dreamforce 2013. With more than seven billion potential customers, each streaming data from multiple sensors on their person, in their home, though their transportation, and at work, the Salesforce Thunder and IoT Cloud will need to listen to literally trillions of data streams, adding context and updating prior information with current data for ever improving predictives, informing human decisions and improving automated actions.

We are especially excited by the list of partners coming together to enable Thunder and create the IoT Cloud.

Salesforce is accelerating the adoption of IoT Cloud with initial launch partners ARM, Etherios, Informatica, PTC ThingWorx and Xively LogMeln that provide connectivity between devices and the Internet. The company will continue to expand its ecosystem of IoT partners to enable businesses to connect with their customers in a whole new way.

This news was just released. As Clarise and I speak with Salesforce personnel, partners and customers at Dreamforce 2015, and based upon other briefings that come out of embargo throughout the week, we will be updating this post with more information and finer analysis.

Read more:

Prakash Predicts Marketing the Primary Driver of BI in 2015 PaxChat 5

Carrying on with our tweetchat and webinar sessions with the Paxata Data Divas, examining the six predictions of their CEO, Prakash Nanduri, we have arrived at his fifth prediction for 2015 "Marketing becomes the biggest driver of BI decisions". Reading the prediction in full reveals that Prakash is really talking about Shadow IT, and the sift in technology and budget decisions for IT as a whole, and BI specifically, from IT and the CIO to the various lines of business. While this reasoning could apply to the rise of operational intelligence, Prakash cites various research that shows marketing as leading the way through their adoption of self-service BI tools and new sources of data, such as social media. On Wednesday, May 6, we held the first #PaxCat to discuss this prediction. You can follow along in the frame below, if you missed it.

… and listen to our webinar.

There was broad agreement with Prakash. Business Intelligence has been undergoing an evolution in technology at the same time that many of the original BI companies have been acquired by more general enterprise software firms. BI, data warehousing and all data management and analytics [DMA] have really been going in three directions:

  1. self-service BI including Cloud BI or BIaaS
  2. embedded BI, especially in ERP systems but in other areas as well
  3. big data, data science, predictives and other advanced analytics, leveraging machine learning, data mining and artificial intelligence

At the same time, numerous new sources of data have sprung into existence. And whether one considers their customer to be someone who pays for your service or product, or a member of your community, or even the citizen of a government, most of these new data sources provide new information about customers and end-users. These data sources include free and paid third-party data sets, open gov and open data about demographics, weather, climate, geolocation, health, parking, traffic and much, much more. Good examples can be found in the Paxata Data Enrichment Library. Social media, such as Twitter, Facebook and LinkedIN and the burgeoning Internet of Things [IoT] have added to other Internet data sources, such as email, web traffic logs, shopping carts, mobile and ediscovery to make online data a marketing wet dream.

Whether or not BI is the right term any more, or maybe the older "decision support systems" makes more sense, is irrelevant. Marketing is bout creating an exceptional user experience though marcom, understanding customers, and providing relevance across all touch-points and channels that existing and potential customers might have with your organization. From that perspective, Prakash is certainly right, Marketing will be the primary driver of BI in 2015.

Join us for the sixth Paxata tweetchat by following the hashtag #PaxChat on Wednesday, May 20 at eleven o'clock in the morning, PDT. This is the last PaxChat examining Prakash's prediction. Prediction number 6 is near and dear to Clarise and my hearts "The IoT becomes real for B2B". If you need a bit of a primer on IoT you can check out our previous blog post: "What does IoT all mean?" and our latest Sensor Analytics Systems for IoT mindmap. We look forward to hearing form you. Please check out Cari's post introducing this PaxChat and see the webinar below.

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The TeleInterActive Press is a collection of blogs by Clarise Z. Doval Santos and Joseph A. di Paolantonio, covering the Internet of Things, Data Management and Analytics, and other topics for business and pleasure. 37.540686772871 -122.516149406889

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