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Yesterday there was a network outage at Peer1 ServerBeach, our IT infrastructure company [sounds a lot more impressive than rack hoster] The problem was corrected within an hour. More impressively, the forums had a post up almost immediately from Peer1 technologist QT. Their forum post was updated twice, once to say that the network seemed stable and another to explain that a "memory issue on an aggregate switch that caused services to be interrupted for approximately 40 customers".
In and of itself, that is great service: acknowledging a problem, giving an update, and explaining the cause.
But, there's more.
Yesterday, in the midst of the outage, I tweeted about the problem and asked Coté, who lives nearer to the data center than I by about 2000 miles, if there were any problems in his neck of the woods. Today, QT a.k.a. Charnell Pugsley, is following me on Twitter. I'm following back.
Amazing times. Thank you, Charnell.
Now I should call about the special offer to move up from the unmanaged hosting at ServerBeach to the managed hosting at Peer1.
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